FAQ's
Yes we do! Try ons are located in Mosgiel, Dunedin and times are posted up on our instagram story (@sbdresshiree) the week prior with all the available times!
Do you offer postal try ons?
Yes we do please see our postal try ons page for all the details!
When will I receive my rental?
Postal rentals are sent Monday - Wednesday the week of your event or Monday - Tuesday if Friday is a public holiday. Pickups are available on the Thursday/Friday unless arranged otherwise.
I can't find my tracking number or pick up notification?
These are emailed the day your rental is sent or ready to be picked up. If you can't find one be sure to check your junk/spam folder before messaging us as they often end up here!
When do I need to return my rental?
Pick ups need to be returned the Sunday or Monday after your event or the following day for weekday events between 10am - 6pm. Postal rentals need to be returned the following business day by 3pm via an NZ post counter (not a drop box).
Do I need to wash my garment before sending it back?
Nope! In fact we ask that you don't wash the garment yourself as some pieces need to be specifically washed.
What if my dress doesn't fit?
We do our best to give size guides (we can't always do this unfortunately) but in the case of your garment not fitting we don't offer refunds as this is a risk you are taking! We do offer swaps for certain circumstances which can be found in our t&c's. Please be mindful that the size guides are not 100% accurate.
If you have any further questions don't hesitate to contact us!