The Rental Agreement/Terms and Conditions

The Rental Agreement/Terms of Service

This website is operated by SB Dress Hire. Throughout this site, the terms "we", "us" and "our" refer to SB Dress Hire. SB Dress Hire offers this website including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting any aspect of ‘www.sbdresshire.co.nz’ and/or purchasing something from us you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service, “Terms” and “The Rental Agreement”), including those additional terms and conditions and policies referenced here. These terms of service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and/or contributors of content.

We reserve the right to alter and add to our terms and conditions as required. Any changes published will be effective immediately. It is the renter's responsibility to ensure that they are up to date with the terms and conditions. .

Prices and deals are subject to change at any time.

All photos posted to social media in the garment can be reposted to our social media or website unless requested otherwise. 

Placing an order of any sort automatically binds you to these terms and conditions.

General Rental Rules

SB Dress Hire remains the legal owner of all garments at all times. You are purchasing the right to wear one of our garments during the agreed rental period, stated on your confirmation email and in our system. Only you, the renter, are allowed to wear the rented item, no one else. 

The name/s the order is placed under is legally responsible for the garment and issues that may arise during the rental period.

You are able to rent a garment for the agreed upon rental period by both SB Dress Hire and you the renter. All further rights to the garment expire at the end of the rental period and must be returned by the given date and time. You agree to return this item by the rental expiration date (the last day of your rental period). You the renter have no right to the item past the required date of return.

SB Dress Hire remains the legal owner of the garment at all times, but you are responsible for any damage, theft or loss that may occur while the garment is in your possession.

The renter acknowledges that in any breach of the rules stated in the terms and conditions that SB Dress Hire has the ability to seek the described amendments (for example but not limited to, the full purchase price of an item). Methods can include debt collection agencies, at the renters' cost. 

If you are under 18 years of age, your parent or legal guardian must agree to this contract.

Rental Fees:

All rental fees are located on the product description on our website and are in New Zealand Dollars (NZD). This is also shown during the checkout and payment process. Shipping costs are available at checkout and will be listed for you. In order to secure your rental you must checkout via our website and pay in full or use one of our pay later options.

Postal Rentals:

Garments are typically posted 2 - 3 business days prior to your rental start period for those placed before the postal cut off. For weekend orders we ship garments from Monday to Wednesday of that week, or Monday and Tuesday if Friday is a public holiday. The renter will be contacted in the event of a disruption of our ability to send an item 2 - 3 days prior to an event.

All Friday/Weekend hires must be placed by Wednesday 10am (unless stated otherwise on the banner of our website), unless selecting Saturday delivery. Orders placed after this time are at the renters own risk and will be sent either Thursday or Friday.

Rentals placed less than 3 business days in advance of the rental start period, are at the renters own risk and will be sent either the day they are booked or the following day. We do not offer refunds or store credits for orders placed on the Wednesday after 12pm, Thursday or Friday prior to weekend rentals or orders placed less than 3 business days in advance to the rental period start date. 

For Rural addresses please allow and extra 1 - 2 business days for delivery so we would recommend having your order in by Tuesday 12pm at the latest.

It is the renter's responsibility to ensure the correct shipping option is selected at checkout. In the event the wrong shipping option is selected it is the renter’s responsibility to contact us to change this. If we are contacted less than 3 business days in advance of the rental start period where the incorrect shipping option was selected it is at the renters own risk of the rental not arriving in time. In the event we are contacted any later than 9am the day before the rental period start date we cannot guarantee that we will be able to send the rental. We do not offer refunds or store credits where the incorrect shipping option has been selected, and we are contacted less than 3 business days before the rental period start date. It is the renter's responsibility to ensure the correct shipping option is selected at checkout, and refunds or store credits are not available if the wrong shipping option is selected. Any price differences in shipping must be paid before the rental is sent. Any payments for price differences that are paid less than 3 business days in advance to the rental period start date are at the renters own risk and refunds or store credits are not available if the garment does not arrive in time. 

If you are needing your garment early in the morning or the days prior before your event (for example, a day event or travelling to an event) please contact us prior to booking to see if this is possible. An extended rental fee may apply depending on the extended duration the garment is required for. We do not offer refunds or store credits in the event the garment does not arrive in time if we are not contacted prior to booking.

If the wrong postal address is provided you will not receive a refund or store credit if you don't receive the rental on time. It is your responsibility to ensure the garment is sent back to us on the given date. 

Please be aware that all our postal rentals require a photo confirmation upon delivery by NZ Post. Once this photo is taken, you become liable for the rental. Should you desire added security with a signature requirement, please reach out to us no less than 7 days prior to your rental start date to arrange this. A fee of $2 applies for this service. 

For orders with multiple rentals or high value orders you may be required to provide ID and the parcel may be sent with signature required. If there is an attempted delivery it is the renters responsibility to make sure you collect the rental on time for your event. 

You agree that if you lose the provided return bag, you will contact us immediately before sending the rental back so we are able to forward you a label to print on paper and tape to an NZ post bag. You will be liable to pay for these extra postage costs. If you do not have access to a printer the item MUST be sent back via overnight courier (yellow label) and you MUST send us the tracking number. If the rental is not sent back correctly you will be liable to pay all late fees and any rental fees due to cancelled rentals.

Shipping Cost:

Our flat-rate shipping and handling fee is:

$15.00 for deliveries going to residential addresses. This includes overnight shipping to you as well as a prepaid return bag with overnight shipping back to us.

$20.00 for deliveries going to residential addresses. This includes overnight shipping to you as well as a prepaid return bag with overnight shipping back to us.

$21.00 for deliveries placed after the postal cut off going to residential addresses. This includes overnight shipping to you as well as a prepaid return bag with overnight shipping back to us. Please be aware that should your rental not arrive in time a refund or store credit is not available. 

Pick Up Rentals:

All Friday/Weekend pick up orders close 5pm every Friday unless stated otherwise on the banner of our website. A pick up notification will be emailed on the Thursday or Friday the week of the rental period start date. 

All weekday pick up orders close 2 business days prior to the rental period start date. A pick up notification will be emailed 1 - 2 business days prior to the rental period start date.

If you are needing your garment early in the morning or the days prior before your event (for example, a day event or travelling to an event) please contact us prior to booking to see if this is possible. An extended rental fee may apply depending on the extended duration the garment is required for. We do not offer refunds or store credits in the event the garment is not available in time if we are not contacted prior to booking.

All rentals booked as a pick up will also be dropped back by the renter. Under no circumstance is a pick up order to be posted back unless arranged otherwise with us prior to booking. 

If you end up needing to post your rental back you need to contact us prior to picking it up where you will be sent payment details to pay for half of the shipping cost and we will provide a return bag. If you contact us after picking the rental up  the item MUST be sent back via overnight courier (yellow label) and you MUST send us the tracking number. If the rental is not sent back correctly you will be liable to pay all late fees and any rental fees due to cancelled rentals.

Bulk Rentals:

Shipping is not included to make it fair on those who do not require shipping. If you require shipping you will need to select this when ordering the rental individually.

Bulk rental bookings are subject to availability.

Garments $80 and over are excluded from bulk rentals, however you are welcome to pay extra for these garments, please email or message us if you are wanting to rent a dress not covered in the bulk rental subscription.

The Gold and Silver bulk rental packages are valid for 6 months from the date of purchase. The Bronze bulk rental package is valid for 3 months from the date of purchase. No refunds or credits are available if you change your mind or do not use all of the rentals.

Bulk rentals are only available for normal rental durations (2 days for weekday events) or 3 - 4 days for weekend events. Extended rentals are not available with this.

Only one rental per weekend can be booked under this bulk rental deal.

For any issues that may arise where a refund or credit is applicable you will only receive a refund (minus a $5 shopify fee) or store credit for the discounted price you are paying per rental - $39, $45 or $52.

Bulk rentals cannot be used/purchased in conjunction with any other deal or store credit.

The person who purchases the bulk rental subscription is the only person who is to use/wear the rentals. Fee's apply if this is not followed.

All bulk rentals are fully bound to our rental agreement/terms and conditions.

Rental Date Selection:

All renters must follow the guidelines to date selection as described here. 

All start dates must be the date you are wearing the rental.

All return dates must be the following business day to the rental period start date selected. 

Renters who do not select the following business day as the return date are subject to having their rental cancelled or incurring fees should this interfere with turnaround times for another customer's rental. In the event your rental is affected due to this and we have to cancel and refund an order this will be minus a $5 fee to account for shopify fees.

Returns:

All pick up rentals must be dropped off back to the address given in the pick up notification email the following business day by 6pm after your rental period start date. The drop off instructions in the pick up notification email must be followed. Failure to follow these instructions that result in damage or theft of the garment will result in you being liable to pay all fees.

All postal rentals must be posted back the following business day to the rental period start date by 3pm, using the prepaid return bag provided. The rental must be sent back at an official NZ post store and handed over the counter and scanned to ensure tracking is activated. Under no circumstance is the rental to be sent back via a drop box, fees apply.

If you fail to drop off/send back the rental the following business day by the given time after your rental period start date, fees will apply.

If the rental still has not been returned 7 days after the return date and time you will receive an invoice of up to 150% of the RRP of the garments total RRP as well as any import taxes and shipping costs. You will also be liable for the loss of income for any future rentals we have to cancel and refund. 

If you fail to pay these charges you authorise SB Dress Hire to take further steps to seek compensation. Methods include but are not limited to debt collection agencies, disputes tribunal, naming your full name publicly. Renters must cover all debt collection costs. If an invoice, fee or garment return is over 7 days late/unpaid or we have been unable to contact you, the debt will then be subjected to these further fees. Any and all necessary legal action will be taken to receive debts or collect an unreturned garment. 

Extended Rentals:

Extended rentals are subject to availability and are only available if we are contacted prior to booking the rental. Fees may apply for extended rentals depending on the extended duration the rental is required for.

Item Descriptions:

Items with flaws or imperfections that we are aware of will be listed in the description on their product page. No refunds or credits will be offered for renting items with listed imperfections as these have been acknowledged before renting the item. 

We do our best to provide recommended sizing and size guides where possible. We are not liable if these descriptions are not accurate for you and a refund or store credit will not be available in the event of these descriptions not being accurate.

Please remember that we are a dress hire company and while a lot of our rentals are in very good condition, garments cannot be expected to be brand new and general wear and tear is to be expected. General wear and tear for example includes but is not limited to; pulls, small loose threads, bobbling, small or barely noticeable marks. 

We inspect all garments regularly and do our best to note damage to garments that is beyond general wear and tear in the product description. 

Changes to garment condition can occur between booking your rental and the rental period where you have it booked for. In the case of significant damage occurring we will contact you prior to sending the garment out to make you aware. If the rental price is lowered due to significant damage you will receive a partial refund for the difference of the rental fee paid by you and the new rental fee.

Swapping your Rental:

If the rental is booked in advance and a change of mind occurs and you wish to swap your rental we need to be contacted at least 7 days in advance to the rental period start date. If there is a price difference you will be required to pay this, and the rental will not be sent/picked up until this is paid. If the rental it is swapped to is lesser in value to the one originally booked you will not receive store credit or a refund unless it is booked by another customer for the same dates in which case you will receive a partial refund for the price difference minus a $5 admin fee.

If the rental is booked as a local pick up and the rental doesn't fit, you may be able to bring it back and swap it for another piece (subject to whether we are able to accommodate a swap that day/week), this must be done the same day that the original rental is picked up. If there is a price difference you will be required to pay this before the new rental is picked up, this must be done that day or a rental swap will no longer be available. If the rental it is swapped to is lesser in value to the one originally booked you will receive store credit for this difference. A refund is not available as it was your decision to book a rental without booking a try on. 

If you book a postal rental and it does not fit or you do not like how it looks on you no refunds or store credits will be issued as this is the risk you take when booking a postal rental.

Refunds:

Any rentals that are deemed applicable for a refund will have a $5 admin fee deducted for shopify processing fees. 

No refunds will be issued at any point once you have placed and paid for your order. We only offer store credit for cancellations and this must be used by the renter they are issued to, no one else. 

In the case where you receive an item and it is damaged and/or stained beyond wearability a refund may be offered. In order for a refund to be applicable you must email us the same day the garment is delivered at admin@sbdresshire.co.nz with photo evidence of the quality of the garment. We will review the photo/s and in the case where we deem the rental to be in an unwearable condition the garment must be sent back/dropped off within 24 hours after being picked up/delivered, and remain unworn for your event. A refund will not be issued if the garment is kept past the rental period start date and it means you accept the item in this condition. The refund will only be issued once we have received the garment back and deem it to be in an unworn condition. The shipping costs if applicable will not be refunded as this service has been redeemed. 

In the case where an item is received in a wearable condition but has significant unnoted damage that is beyond general wear and tear, a partial refund may be offered. In order for a partial refund to be applicable you must email us the same day the garment is delivered at admin@sbdresshire.co.nz with photo evidence of the quality of the garment. We will assess the photo/s and determine appropriate compensation based on the severity of the damage. 

As we are a Dress Hire Company, it should be understood that our garments are not expected to be in brand new condition and general wear and tear is to be expected. 

General wear and tear may include but is not limited too:

• Minor pulls/pills
• Small loose threads 
• Missing hook and eyes
• Minor knicks to the fabric 
• Minor fraying 
• Bobbling 
• Small marks/stains 

Please note that the decision to offer store credit, a partial refund or full refund are at our discretion and are evaluated on a case-by-case basis.

If store credit is used to book a rental and an issue arises with the rental a refund is not applicable only store credit will be available. The shipping costs if applicable will not be store credited as this service has been redeemed. 

Refunds or credits will not be offered if the garment does not fit properly, or if you do not like how it fits, this is the risk you take when not trying the garments on beforehand.  While we endeavor to offer as much sizing information as possible in our rental product descriptions, we cannot be held responsible for inaccuracies. Therefore, refunds or credits will not be granted in such cases.

Refunds are not applicable for bag hires.

Store Credit:

In the case store credit is issued this will be issued to the email listed on your initial order and will be valid for 6 months from the issue date. It is the renters responsibility to make sure they use the credit within this time frame. Compensation will not be available if the store credit is not used within 6 months from the issue date. 

Cancellations:

Cancellations made 3+ days before the rental period start date: The rental will be made available for other customers to book for the date you had it booked for, if another customer is to book it for this date you will be issued a full refund for the price paid (minus a $5 admin fee). If the rental is not booked by another customer for that date you will only be eligible for full store credit for the amount paid.

Cancellations made less than 3 days before the rental period start date: You will be issued store credit minus a 25% administration fee, this is calculated off the total rental cost.

Store credits or refunds are not available for cancellations after the rental has been fulfilled and/or shipped/picked up. 

Shipping Delays:

In the event of a shipping delay we ask that you contact NZ post, as once the item is with the postal carrier we have no control over delays. If the tracking is saying there is a delay please contact NZ post as soon as possible on 0800 501 501. We are not liable for communications between our customers and NZ post. 

If you redirect your item this will likely cause delivery days as the parcel will be halted during processing as it will require a new shipping label. If a redirection is requested resulting in a delay and the parcel does not arrive to you on time we are not liable for this and a refund or credit will not be available. 

Parcels where tracking shows ‘attempted delivery’ and/or ‘ready for courier’ are not applicable for refunds. We recommend in this situation that you contact NZ post to arrange a depot or post shop pick up if there is an attempted delivery scan or it has been sitting ready for courier for an extended period of time. Redelivery and/or redirection will likely cause significant delays. 

Orders that are delivered after the rental period start date will be assessed on an individual basis by us. Please email us at admin@sbdresshire.co.nz if your rental does not arrive in time. 

Refunds or credit are not offered for any orders placed after the postal and pick up cut off days and times as we have not been given enough time to ensure the item was sent early enough to avoid potential delays to the best of our ability. 

We do not offer refunds for orders where recipients have requested a redirection or redelivery, doing so is at your own risk and will likely delay the parcel. 

Orders that do not arrive in time due to the previous customer returning the rental late impacting our ability to get the rental sent out on our normal postal days will be applicable for a refund minus the full shipping cost. In the event a rental will be sent late due to a late return the renter will be notified of this. 

If a rental is delayed due to an incorrect or incomplete address, the order will not be eligible for a refund.

In the event that the rental does not arrive in time due to a shipping delay please contact us immediately. Shipping costs will not be applicable for a refund as this service has been redeemed. 

Refunds will only be issued once we have received the item back and assessed the condition to be un-worn and the item has been correctly posted back the same day it is delivered. Late fees will be deducted from the refund amount for any rentals sent back late.

It is the renter's responsibility to monitor tracking and promptly contact us or NZ Post if there is a delay.

Cleaning/Damage:

You agree that the name the order is placed under is legally responsible for the item in the case that any issues arise. You are responsible for the item from when there is a delivery scan or it has been picked up until it arrives back to us. 

The rental price you pay includes minor standard cleaning which includes the removal of minor marks and/or smells. Dry cleaning fees are not covered in the rental price. If the item is returned with significant damage or is damaged to where it is no longer in a rentable condition you will be held accountable and required to pay compensation. Compensation is determined on a case by case basis and is assessed based on the severity of damage. Compensation can be but is not limited to theft, stains, pulls, holes, or any other instances that result in the garment being returned in a damaged condition or not returned at all. 

These compensation fees will be invoiced to you and must be paid within 7 days of the invoice being sent. Compensation costs can be but are not limited to repair fees, full RRP replacement costs, loss of income for any future bookings which are impacted due to damage/loss/theft of garment. Compensation will also include import taxes and shipping costs.

If the item is damaged to where it is no longer in a rentable condition and is no longer available to purchase from the brands website in the same size, style and colour you will be charged up to 150% of the RRP plus the cost of any future orders that have to be refunded due to this. 

In the case the renter is required to pay the full RRP in compensation fees the damaged item will then be sent to the customer to keep once this is paid.

All items are to be returned to us in an unwashed condition. Under no circumstance are you to attempt cleaning the item yourself, or take it to a dry cleaners or repair shop. Failure to follow these instructions outlined in the rental agreement you will be liable to pay any compensation determined by us in the event an item is further damaged due to this. 

If you fail to pay these charges you authorise SB Dress Hire to take further steps to seek compensation. Methods include but are not limited to debt collection agencies, disputes tribunal, naming your full name publicly. Renters must cover all debt collection costs. If an invoice, fee or garment return is over 7 days late/unpaid or we have been unable to contact you, the debt will then be subjected to these further fees. Any and all necessary legal action will be taken to receive debts or collect an unreturned garment. 

By renting an item with SB Dress Hire you authorise us to charge you the renter these described costs. 

Theft:

When theft occurs after the item has been picked up or has a delivered scan, you will receive an invoice of up to 150% of the RRP of the garments total RRP as well as any import taxes and shipping costs. You will also be liable for the loss of income for any future rentals we have to cancel and refund. 

If you fail to pay these charges you authorise SB Dress Hire to take further steps to seek compensation. Methods include but are not limited to debt collection agencies, disputes tribunal, naming your full name publicly. Renters must cover all debt collection costs. If an invoice, fee or garment return is over 7 days late/unpaid or we have been unable to contact you, the debt will then be subjected to these further fees. Any and all necessary legal action will be taken to receive debts or collect an unreturned garment. 

Late Fees:

If a garment is sent back incorrectly or after 3pm on the return date (following business day to start date) a late fee of $20 per day for everyday past the return date and time the rental is not sent/arrived back will be invoiced. For weekends where there is a public holiday late fees are $30 per day for everyday past the return date and time the garment does not arrive back. You will also be liable for the loss of income for any future rentals we have to cancel and refund or partially refund.

If a garment is dropped back after 6pm on the return date (following business day to start date) a late fee of $20 per day for everyday past the return date and time the rental is not dropped back will be invoiced. For weekends where there is a public holiday late fees are $30 per day for everyday past the return date and time the garment is not dropped back. You will also be liable for the loss of income for any future rentals we have to cancel and refund  or partially refund.

If you fail to pay these charges you authorise SB Dress Hire to take further steps to seek compensation. Methods include but are not limited to debt collection agencies, disputes tribunal, naming your full name publicly. Renters must cover all debt collection costs. If an invoice, fee or garment return is over 7 days late/unpaid or we have been unable to contact you, the debt will then be subjected to these further fees. Any and all necessary legal action will be taken to receive debts or collect an unreturned garment. 

Payment Options:

Below are the payment methods SB Dress Hire accepts through our secure online checkout system. 

• Visa
• Mastercard
• Shop Pay
• Apple Pay
• Google Pay
• American Express
• Afterpay

Limited Liability:

The renter holds sole responsibility for the item once an item has been picked up or delivered and for the duration of the rental period, and any damages or claims made against you as a result of occurrences that happened during this period, regardless of whether or not they were your own doing or out of your control, you will be held solely responsible for the costs incurred. 

Bag Hire:

All terms and conditions outlined above also apply to bag rentals.

For bag hires, a signature is required upon delivery. Once signed for, you, the renter, are responsible for the rental.

Following your bag rental order, you will need to provide valid ID. Failure to do so will result in the cancellation and refund of your bag hire, minus a $5 processing fee. Your ID will be securely stored until the bag is back to us, after which it will be discarded.

The 20% discount is available only for dress and bag rentals for the same date. If you use the discount for rentals on different dates, you will be required to pay the full amount for both items. Failure to do so may result in the cancellation of your order.

In case of any issues, you authorise SB Dress Hire to share your ID information with law enforcement and/or debt collectors if necessary.

ID Requirements for Orders of Multiple Rentals and/or Orders Valued at or Over $1000NZD:

To ensure the security of our items and protect both our customers and business, we require valid photo identification for certain rental transactions, including both dresses and bags.

1. Multiple Item Bookings: If you are renting more than one item (e.g., dresses or bags), a valid government-issued photo ID (e.g., driver’s license, passport, 18+ Card) will be required after booking. This policy applies to all customers, regardless of prior rental history.

2. High-Value Rentals: For any rental where the total value is at or over $1000NZD we will require a valid government-issued photo ID. This applies to both dress and bag rentals to ensure the security of high-value items.

Accepted Forms of ID: The following forms of identification will be accepted:
Passport
Driver’s License
18+ Card
Any other government-issued photo identification deemed acceptable by us.

ID Verification Process: The name on your ID must match the name on your booking. Failure to provide valid identification may result in the cancellation of your rental and any applicable fees being charged as per our cancellation policy.

This policy is non-negotiable and designed to protect both our customers and inventory.

Your ID information will be discarded of once the rental/s is back with us in the same condition it was sent in.

In case of any issues, you authorise SB Dress Hire to share your ID information with law enforcement and/or debt collectors if necessary.

Nails and TitsupTape:

All purchases of nails and TitsUpTape products are final. A refund, return, exchange or credit is not available under any circumstance.  

Postal Try Ons:

Postal try on's are not applicable for refunds or store credit under any circumstance.

If the garment/s do not fit/you are unhappy with the garment/s you will not receive any compensation.

The rental cannot be put on hold for your event date. In booking a postal try on you are taking the risk that the garment/s may be booked for your event date by another customer. In the event of this happening you will not receive any compensation for the postal try on costs.

Postal try ons are unavailable for weekends where there is a public holiday. 

Postal try ons are not available for rural addresses.

If the garment/s are damaged or lost/stolen while in your possession our normal rental t&c's apply.

If the garment/s are not sent back via an NZ post counter (not a drop box) and scanned the same day they are delivered you will be charged a daily late fee of $20 per garment and/or full rental fees.

Please be aware that the condition of the garment may have deteriorated between your postal try on and event.

Important Note: Please be aware that we cannot guarantee we will be able to offer you a postal try on before your event date. Postal try ons work around bookings which take priority. We will be in contact once you are at the top of our waitlist when the garment/s are available for a postal try on.