SB Dress Hire
Damage Waiver
Damage Waiver
For your peace of mind during your rental period, we offer an optional Damage Waiver that covers minor damages, allowing you to fully enjoy your dress without worry.
What's Included in the Damage Waiver:
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Small and minor damages such as:
- Broken zippers
- Small seam repairs
- Loose threads
- Straps (excluding multiple pulls)
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Small marks or stains that can be removed with cleaning or dry cleaning (excluding multiple stains or unremovable marks)
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Minor tailoring needs such as hem adjustments or zip replacements (typically $15-$50 in repairs).
What's Not Covered by the Damage Waiver:
- Loss, theft, or misplacement of the item or any part of the garment (e.g., a strap or additional pieces)
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Irreparable damage, including:
- Rips, tears, holes, cigarette burns, or any damage beyond repair
- Large stains or marks that cannot be removed after cleaning
- Incorrect returns, such as sending the dress back via a post drop box or street drop box
- Late returns — the damage waiver does not cover late returns, and you will still be invoiced for any late fees
Additional Important Terms:
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The rented garment must still be returned to us even if it is accidentally damaged.
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The Damage Waiver is non-refundable and only covers minor damages or cleaning needs. It does not cover damages that are unrepairable or marks/stains that cannot be removed.
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One Damage Waiver applies per item in your order. If you have multiple items and want each one covered, you must purchase an additional Damage Waiver for each item. For example, if you have two items in your cart and only one Damage Waiver, it will cover only the cheaper item for minor damages.
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Please note, the Damage Waiver is simply a back-up to save you from the cost of minor repairs and dry cleaning. If the garment sustains irreparable damage, you will be responsible for paying the full replacement cost of the item.
By adding the Damage Waiver, you're agreeing to these terms and conditions. Treat the garment with care, and it will help ensure others can enjoy it as well!
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Date Selection
Unsure of what date to book your rental for? Read below
Select 1 day prior to your event date or 2 days prior for a weekday event (Monday - Thurs).
All rentals must be returned the following business day to your event date so please make sure you select the appropriate start date.
Postal and Pick Up Rentals Guideline:
Friday Rental: Book for Thursday
Saturday/Sunday Rental: Book for Friday
Weekday Rental: Book for 2 days prior to your event.
If you are needing a rental for longer due to travel etc you must contact us before booking to arrange this. Fee's apply.
Shipping and Pick Up Information
Postal Rentals:
Friday - Sunday bookings: Will be sent Monday - Wednesday the week of.
Return day and time is Monday by 3pm or Tuesday by 3pm for weeks where Monday is a public holiday.
Monday - Thursday bookings: Will be sent 2 - 3 business days before the date it is booked for. Return day and time is the following business day by 3pm.
Pick Up Rentals:
Friday - Sunday bookings: You will be emailed a pick up notification Thursday or Friday when your rental is ready to collect.
Monday - Thursday bookings: You will be emailed a pick up notification 1 - 2 days before or the day of your event when your rental is ready to collect.
Return Policy
If your rental doesn't fit upon you receiving it, please note we don't offer credits or refunds, as renting involves a level of sizing risk. We strive to provide size guides, though they're generalized from brand websites and may not be entirely accurate. Swaps may be possible. For further details, please consult our rental agreement/terms and conditions.
If a dress arrives significantly damaged and it wasn't noted beforehand, you may be eligible for a refund or partial refund. For a detailed understanding of our return policy, kindly refer to our rental agreement/terms and conditions.